Nuss Global Trade GmbH

Shipping Policy

Welcome to Nuss Global Trade GmbH! We’re delighted to offer you a diverse range of vehicles, bikes, surfboards, and other motors to meet your adventurous needs. We understand that timely and reliable shipping is crucial when it comes to your purchases. This Shipping Policy outlines all the important information you need to know about our shipping process.

1. Order Processing:

Once you place an order on our website, our dedicated team starts working to process it promptly. Order processing typically takes 1-2 business days, during which we verify payment details, item availability, and prepare your package for shipping.

2. Shipping Methods:

We offer a variety of shipping options to cater to your preferences. At checkout, you’ll be able to choose from standard, expedited, and express shipping methods. The shipping cost will depend on the selected method, package dimensions, weight, and your delivery location.

3. Estimated Delivery Times:

The estimated delivery time varies based on your chosen shipping method and your location. Please note that these are approximate delivery times and might be subject to change due to unforeseen circumstances, such as weather conditions, customs delays, or other external factors.

  • Standard Shipping: 17-25 business days
  • Expedited Shipping: 15-20 business days
  • Express Shipping: 10-17 business days

4. Tracking Your Order:

Once your order is shipped, we’ll provide you with a tracking number and a link to the carrier’s website. You can use this information to track your package’s journey and stay updated on its delivery status.

5. Shipping Restrictions:

While we strive to serve customers worldwide, please note that there might be certain locations to which we cannot ship due to legal restrictions, import regulations, or other factors. If your location is not eligible for shipping, we will notify you during the checkout process.

6. Customs and Duties:

If you’re placing an international order, please be aware that customs duties, taxes, and fees may apply upon entry to your country. These charges are beyond our control and are the responsibility of the recipient. To ensure a smooth delivery process, we recommend checking with your local customs office for more information about potential charges.

7. Address Accuracy:

To ensure successful delivery, please provide accurate and complete shipping information. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

8. Order Tracking and Support:

If you have any questions about your order’s status, tracking, or shipping, feel free to reach out to our dedicated customer support team. You can contact us via email at [email protected]

At Nuss Global Trade GmbH, we are committed to providing you with a seamless shopping experience from start to finish. Our goal is to deliver your products in a timely manner while ensuring they arrive in perfect condition. Thank you for choosing us for your motors and adventure needs!

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