Nuss Global Trade GmbH

Refund Policy

1. Refund Eligibility

Nuss Global Trade GmbH (“Company”) values your satisfaction and aims to provide quality products and services. This Refund Policy outlines the terms and conditions for requesting refunds for purchases made through our platform, which includes vehicles, bikes, surfboards, and other motors.

You may be eligible for a refund under the following circumstances:

a. Damaged or Defective Products: If the product you received is damaged, defective, or materially different from what was described on our website, you may request a refund within 20 days of receiving the product.

b. Order Cancellation: You can request a refund if you cancel your order before it has been shipped. A cancellation fee may apply, which will be deducted from the refund amount.

c. Non-Delivery: If you have not received your ordered product within the specified delivery timeframe, you may request a refund.

2. Refund Process

To initiate a refund, follow these steps:

a. Contact Customer Support: Reach out to our Customer Support team via [email protected] within the eligible refund period. Provide your order number, a description of the issue, and any relevant evidence such as photos or videos.

b. Evaluation: Our team will review your refund request and the provided information to determine your eligibility for a refund.

c. Approval or Rejection: We will notify you of the approval or rejection of your refund request. If approved, we will provide instructions on the next steps.

d. Return or Proof of Issue: Depending on the circumstances, you may need to return the product to us or provide proof of the issue. We will provide detailed instructions on how to proceed.

e. Refund Processing: Once we receive the returned product or necessary proof, we will initiate the refund process. Refunds will be processed within [number of days] days of approval and will be issued using the same payment method used for the original purchase.

3. Non-Refundable Items and Fees

a. Shipping and Handling Fees: Shipping and handling fees are non-refundable unless the refund is due to a Company error or a defective product.

b. Customized or Special Order Items: Items that have been customized or specially ordered are generally non-refundable unless they are damaged or defective upon receipt.

4. Contact Us

If you have any questions or concerns regarding our Refund Policy or a specific refund request, please contact our Customer Support team at [email protected]

Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

Nuss Global Trade GmbH

Dantestra├če. 37 65189 Wiesbaden Germany

[email protected]

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